Frequently Asked Questions
Everything you need to know about your Achilles Heel performance gear.
How do I know which size of athletic footwear to order?
We recommend measuring your foot in centimeters and referring to our specialized Size Guide located on each product page. Since performance fits can vary between brands, our guide includes specific 'True to Size' ratings based on athlete feedback.
What is your return policy for worn sports equipment?
We offer a 30-day 'Test Run' guarantee. If your gear doesn't perform to your expectations, you can return it for a full refund or exchange, even if it has been lightly used on the track or in the gym.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer Expedited Training delivery which arrives within 1-2 business days for those who need their gear before race day.
Are your products covered by a durability warranty?
Yes, all Achilles Heel products come with a 6-month 'Pro-Durability' warranty. This covers any manufacturing defects or premature wear and tear that occurs during normal athletic use.
Do you offer team or bulk discounts for sports clubs?
Absolutely. For orders of 12 units or more, please contact our Team Sales department through the 'Bulk Orders' link in our footer to receive a custom quote and specialized branding options.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment plans through Klarna and Afterpay, allowing you to gear up now and pay later.